It is disheartening to learn of the shortfalls you encountered during what should have been a relaxing getaway. Please accept our sincerest apologies for the unanticipated disappointments you experienced your stay. Please accept our sincere apologies, as we will continue to ensure that inspection guidelines are being executed by our teams to ensure our guest's peace of mind. We are truly saddened by this experience, as any stained linen should not have been delivered to our property by our laundry provider nor have passed the initial room inspection - as well as the inspection for our bathroom cleanliness. As part of our commitment to continually update and evolve our health and safety policies, our property also has all linens and bedding serviced and sanitized through a premier hospitality laundry provider and all bedding is changed after each guest checks out. All MGM Resorts properties are operating under strict sanitation guidelines in accordance with our quality service standards. Please rest assured that the health and safety of our guests is a top priority here at The Luxor. As a family friendly Hotel & Casino, we take these concerns very seriously.
Dear rebeccarobles, It is disheartening to learn that your visit to The Luxor fell below your expectations and our quality service standards.
